Refund Policy

Refund policy

Unfortunately due to hygiene reasons we cannot accept returns on earrings.

We work hard to ensure your earrings reach you in perfect condition. However if you are in any way unhappy please get in touch with us via the Contact page.

 

Return & Exchange

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return or exchange.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need proof of purchase. 

To start a return or exchange, you can contact us. 

You can always contact us for any return questions at out Contact Us Page

Exceptions / non-returnable items 

For sanitary reasons, we cannot accept refunds or exchanges on any of our jewellery items, and personal care goods. Please get in touch if you have questions or concerns about your specific item.

 

Delivery and Returns

When should I expect delivery of my order?

UK

Processing time for standard delivery is 2-3 working days. 

EU

We aim to process orders the same day, however all orders are subject to 2-3 days processing time. Estimated delivery time is 5-10 working days (excluding Sunday)

Rest of the World

All orders will be processed within 2-3 working days of your order being received. Estimated delivery time is 5-20 days. We are not liable for any customs tax or charges incurred from the delivery of your order. 

In general we expect UK delivery to take 1 working day, Europe to take 3-5 working days and the Rest of the World to take 5-7 working days.

How much is delivery?

UK: FREE

Rest of World: From £5.50

 

FAQs

Do you deliver internationally?

Yes! We ship worldwide. Please select an international delivery option at checkout.

What is your returns policy?

We offer a 30 day money back guarantee across all items, excluding earrings. Simply return the items, along with the packaging they came with. Unfortunately due to hygiene reasons we cannot accept returns on earrings. If you are in any way dissatisfied with your purchase please get in touch via the Contact page and we will get back to you as soon as possible.